Tag Archives: subway

Handling Public Transit

Four years ago, I was in Singapore—arguably one of the safest countries in the world—when I found myself in the back of a stranger’s gray minivan heading back to what would (hopefully) be my hotel. After my friend and I left a bar and couldn’t find taxis, she had used her Mandarin to flag down the vehicle of a family driving back from an IT convention and convinced them to give us a ride home. We ended up getting dropped off at a chicken and rice restaurant because, well, priorities.

Photo by Sara Slattery

I vowed never to hitchhike again, until two years later, when I found myself in Buenos Aires on the back of a strange Argentine’s motorcycle, post New Year’s, heading to breakfast at 7 am because, again, priorities.

As I’ve gotten older and have traveled more, I understand that strangers’ vehicles do not really qualify as public transportation. Therefore, to safely explore a city, I have since opted to take the local tube, metro, or subway. Though it can be overwhelming, taking public transportation can give you the best insights into the nature and vibe of a town. Plus, it teaches you how weird people everywhere really are. While the train lines and the bus numbers change, there are some universal rules that I always follow when hopping aboard anything that moves faster than 2 miles per hour.

1. Always plan a second route.

When I was visiting London for a few days, I became a short-lived master of the specific routes of the Tube. However, one evening when I was rushing to get back to my hotel, the dreaded announcement of a technical difficulty came over the loudspeakers (I swear British English is its own language). The train was going to be parked at this random station indefinitely. Since I was in a rush, I jumped out at the station and came above ground. Realizing I only had a vague idea of where I was, I started walking down the street to find another Tube line and even attempted to navigate the bus system, both ending in utter failures. Annoyed, I tried to hail a cab but they were all taken. Just to add icing on my pathetic cake, it began to downpour because London sits under an everlasting cumulonimbus cloud. So, basically, I relived a horrible scene from an equally horrible Jennifer Aniston movie and walked five blocks in the rain to just turn around and go back on the original broken-down rail.

Side note: I later found out there was a direct bus to the street of my hotel right near the train stop.

2. During peak hours, work your way to the door well before your stop.

In Mumbai, India, the trains are packed sardine cans with bold and desperate commuters clinging onto the outsides while racing to their potential doom (or home, depending on what comes first or what you actually want). My good friend was one of the those unlucky souls packed so tightly in the middle of the car that he was unable to maneuver his way to the front in time for his stop; he watched the door close from within the train and he hurdled on to the next stop. This happened two or three more times on the same journey, with each stop bringing him significantly further away from his home. By the time he was able to battle his way off the train, he had traveled over 35 minutes away from his intended stop, forcing him to cross the platform and jump right back on the train and backtrack his route. This resulted in an extra hour-and-a-half commute back to his destination and a few veins bursting in his forehead.

3. Always have ample money on your bus pass or subway card; never let the amount run low.

If you are vacationing in a foreign city, look into investing in a day pass or something long-term instead of just a single ride. This way, you will save money in the long run if you plan on taking the trains a lot, and you won’t have to worry about the zones or specific costs of each stop. In addition, if you miss your stop, you won’t feel particularly wounded that you have to buy another ticket again. Save your dignity-reducing actions for later in the evening.

4. Do NOT make eye contact.

As a human, I understand the urge to people watch and casually observe, but when on public transport, staring at someone in a close proximity is extremely uncomfortable and can warrant some unnecessary responses. I generally get really into staring at the same smudged spot on the door or begin a highly detailed analysis of my nail cuticles.

My dear friend made the mistake of looking at a disheveled man sitting across from her on a New York subway, catching his gaze for a second too long. I’m not sure in which animal world a lingering gaze is a cue for self-pleasure, but the man was inspired to stand up, move closer to her, and stare at her while shoving his hands under his trench coat (they are always in trench coats!) and fondling his unmentionables. Utterly horrified, my friend sat paralyzed ‘til the next stop, where she immediately switched train cars. I’m not saying every time you look someone in the eye they masturbate, but I’m not NOT saying that either.

5. Exercise caution when taking out all your Apple products.

Fine, maybe Android for you heathens, but either way, I wouldn’t recommend carelessly waving your iPod, tablet, or smartphone around. The more you take public transit, the easier it is to let your guard down, but try to make it a point to really be aware of your surroundings. This sounds simple, but as an ardent breaker of this rule, I’m speaking on experience. When my friends and I were in Chicago taking the L back home around 9:30 pm, my friend was telling us a story, holding her brand new iPhone in her hand. Just as we were approaching a stop, a boy no older than 14 walked by us and immediately tried to snatch the phone from her hand and run out the door. Luckily, my friend had an iron grip on the phone and glass-shattering screams, and the boy ran off sans phone and sans hearing. Naturally, everyone else in the car pretended to be dead and didn’t bother to even blink at her screams.

So, whether you are a daily commuter in Boston or a novice navigating the trains of Bangkok, I suggest you follow these simple rules of public transit to ensure a stress-free ride.

Or you could take a ride on a South American’s Vespa for breakfast. I promise you, you won’t regret that, either.

Successfully Disputing a Ticket (aka Beating The Man)

This is a story about having a vigorous—some might say pathological—need to fight a broken system. In case you didn’t notice the article’s title, I’ll tell you right off the bat that I ultimately won this months-long dispute with the New York MTA. And you can, too! The easiest thing to do, of course, is to not to get a ticket in the first place—this is not a how-to for criminals. But sometimes, these things are unavoidable.

Photo by Sara Slattery

My story begins on a relatively mundane evening in January. I was rushing out of my office—a startup in Chelsea—so I could get home for a scheduled work call. I headed to my regular subway station, where I pulled out the creased monthly MetroCard I’d been trying to iron out (mostly by putting it between two credit cards and sitting on it). The first time I swiped it, the turnstile told me to “Please swipe again.” The second time: “Just used,” with the smirkiest of smirks on its mischievous nonexistent face. It wouldn’t let me in.

This is not an infrequent occurrence, as I’m sure New Yorkers can attest; generally when this happens, one shouts some brief exasperated explanation to the station attendant, who then unlocks the emergency door. At that particular station, though, there is no attendant; and a rush-hour crowd of straphangers (doesn’t that sound like an old-timey sex term? Straphangers. Straphangers.) amassed behind me, their irritation palpable. So, I stepped over the turnstile. Whatever. And I was immediately greeted by a plainclothes cop—which is fine: it’s their job, after all. I explained the scenario, not thinking that it would necessarily end with us laughing over a couple of beerskies, but at least expecting him to let me go with a warning! It must have been quota day, though, because I got no sympathy from the cop, who issued me a $100 ticket.

I asked him, “Sir, I know you saw what you thought was me flouting the laws of this city and you were required to take action, but do you understand why, as a civilian, this feels very unfair? For me to purchase a MetroCard every month, never deceive the system [which is true, by the way], be in a rush to get home to continue my workday, and be punished for that?” To which he repeated some stuff about being a “Police Officer of the City of New York” that clearly indicated he was not about to toe the blue line for me. So, furiously, I got on the next train, commiserating with a bike messenger who noted the yellow slip in my hands with a knowing smile and was immediately subjected to my blustering all the way to Essex/Delancey.

I don’t consider myself an angry person—“excessively vengeful” may be a better term for it. I knew, on principle, there was no way I was going to pay $100; also, I’d told the cop in the heat of my excessive vengeance that I would “absolutely fight!” the ticket, and I felt obligated to follow through.

So I called the wrongdoers’ hotline on the back of my ticket, found out where the Transit Adjudication Bureau is (Brooklyn Heights) and the best time to go (8:30 am, preferably not Mondays or Fridays), and began the long slog of disputing the ticket.

A few mornings later, I found myself in a large room at the TAB waiting to be called for my hearing. I had no idea what to expect—behind that metal door, were there a bunch of little courtrooms? Where would I sit in the little court? Would I be held in contempt if I texted a photo to my boyfriend? What about my parents? What if I just took a photo and didn’t text it until I left the premises?

As it turned out, I was seen by only one hearing officer, a very nice lady, in a small room with a tape recorder on the table. After verifying on the record that I was telling the whole truth and nothing but the truth, so help me Oprah, I explained the scenario (see above). She sent me back to the waiting area while she deliberated. After a few minutes, my name was called again and a man behind a very thick glass window told me the case had been adjourned until I could get a record of that dastardly MetroCard’s activity on January 10.

Now, here’s where it gets really fun: I sent the necessary paperwork to an MTA vortex, including handwritten requested dates. The adjournment was through April 30, which seemed like plenty of time, except that an entire month passed before I got a report back from the MTA. The report indicated that my request was processed on February 14, and attached was a list of the MetroCard’s full activity… on January 14. Which was completely useless except perhaps as a nice walk down Recent Memory Lane, because, as I mentioned, the incident occurred on January 10. Excessively vengeful words were uttered. I thought about just giving up and mailing in a $100 check, but at this point, I was too invested in probing the bureaucratic inner-workings.

A few mornings later, I found myself in a long line at some MTA building in the Financial District—incidentally, also where you can go if you lose your MetroCard, as I found out from the 60 people in front of me who had all suffered that plight. I was eventually seen by a clerk who seemed very angry, presumably because he was going for the company record in MetroCards-replaced-per-hour and my unrelated request was slowing him down. After scanning the first activity report and the ticket, he finally agreed to re-process. Off I went to wait some more… another month, in fact.

Version 2.0 of the MetroCard activity report finally came and I opened it with my heart pounding, like someone receiving their STI test results. Success! No MetroCard swipe was registered on the evening of January 10, but the swipe number jumped from #13 on the morning of January 10 to #15 on January 11. Glitch! Don’t get too excited, I told myself. Just because you had a nice hearing officer the first time doesn’t mean some jerk won’t throw this report aside and say that you should still pay a fine for setting a bad example. Good point, self.

Again, a few mornings later, I was back at TAB. I greeted the security guards on my way in, now old friends. After a brief wait, my name was called by a different hearing officer (thankfully, another nice lady) and the process was much the same as the first, except this time with Exhibit B. The officer reviewed the report, raising an eyebrow at the missing swipe number just as I’d dreamed she would, and twenty minutes later the clerk behind the thick glass told me with a smile that my case was dismissed! “You’re a free woman,” he said, in my imagination. I left the building with my head held high, and spent $10 of my hard-kept money on an extravagant breakfast. Take that, somebody!