Raise your hand if you have ever lost your cool, reacted harshly, or said something you regret to someone else? Now, raise your hand if you were at work when it happened.

Workplace drama exists. We all experience it. The question is how do we deal with it?

I have been working in at least some capacity for several years now and every job has had some sort of office “drama.” I entered the workforce thinking that I would finally get a break from all the unnecessary crap I had to put up with in school.

Right. Then I promptly woke up from my dream-world.

People will always have different emotions, jealousies, dreams, and personalities, no matter where they are. While we cannot control others, we can change how we choose to react to them. Here’s what I’ve learned:

1. Be yourself.

Before you roll your eyes and sigh at the platitude, hear me out. When I first started at my current job, I found myself acting how I thought my coworkers wanted to see me. After a few weeks, I was exhausted and felt like I was trying too hard (because I was). Slowly, I began to reveal more of my actual self. I talked about books that I loved, expressed excitement at nerdy things, and made jokes during staff meetings. I stayed professional while still showing who I was and what made me tick. It helped me develop relationships with my coworkers, and cope with stress, because I wasn’t focused on maintaining my work personality, just my work.

2. Pick your battles.

My current job is pretty high stress. We have tight deadlines, a lot of outside pressure, public visibility, and sometimes-unpredictable work hours. While this can create a great adrenaline rush, it can also bring out some pretty intense emotions. When the stress gets high, everyone has to think fast, and sometimes we’re so focused on the end result, that we lose sight of each other. It’s important to remember that multiple approaches can achieve the same end goal.

Knowing when to speak up and when to hold back can have a monumental impact on how you are perceived and how you get things done.  Arguing over every choice might lead your coworkers to see you as an agitator who only wants things to go your way. But if instead, you discipline yourself to only bring up concerns that could have significant impact, then you will be seen as helpful and strategic. By sometimes holding yourself back, you can make the moments when you do enter the fray all the more meaningful and powerful. This same concept can be applied to nearly any office disagreement or issue.

3. Try not to wear your emotions on your sleeve.

This may be the hardest, as many of us do this without even realizing it. I do, and it’s a constant battle to keep hold of myself when all I want to do is scream, cry, or run away.

I am not saying that there is no place for emotion in the workplace, because that can be just as destructive. But being able to control your emotions rather than letting them dictate the direction of a situation—whether it be a meeting, an argument, or just a particularly long day at the office—can make all the difference in keeping your professional cool.

For those of you with a terrible poker face, when things get too intense, try forcing yourself to slow down. At a performance review, in a tense meeting, or when dealing with a particularly difficult person, remember to take a deep breath and think before you respond (I promise that’s not just overused self-help advice, I’ve done it–it works). Even a few seconds can make the difference between an overly emotional response and a rational one.

If your emotions do get to be too much, excuse yourself. Take a walk, go to the bathroom, or find a quick distraction. And, remember, don’t hold it against yourself. We all have bad days once in a while. Emotion is natural and, more than anything, shows how much you care.

4. Know the difference between drama and harassment.

Much of what is discussed above are situations that can often occur within professional environments. However, when something turns into possible harassment, it is important to know when to speak up and take action. There are laws in place to protect you if you feel that someone’s comments or actions are inappropriate, threatening, or violent. If you feel you are being harassed, document everything and talk to someone you trust or your human resources department to confidentially explain your rights and options. It is never okay to be made uncomfortable or threatened in your workplace and it is your right to speak up and change the situation.

Remember, drama finds us everywhere–people don’t magically become professional adults–don’t let it discourage you. It’s ok to make mistakes when it comes to figuring this all out.

One more cliché for the road? For better or for worse it’ll all work out in the end.

…Okay, maybe that one was a little overboard.

Photo by Michelle White

Editor’s Note: This is one of our anonymous articles. We’ll have these from time to time so that our writers can more freely share difficult subjects.